In-Person Psychological Services: Policy and Procedures to Reduce Risk of COVID-19 Transmission

Please do NOT come to our offices if:

  • You have COVID‐19-like symptoms such as a sore throat, fever, sneezing, or coughing.  Self‐isolate at home for a minimum of 10 days from onset of symptoms, until the symptoms are completely resolved.
  • You live in the same household as a confirmed COVID-19 case or you have been exposed to anyone confirmed to have COVID-19, or been exposed to anyone with possible symptoms of COVID-19. Self-isolate for 14 days or as recommended.
  • You have travelled internationally. Self-isolate for at least 14 days.

Session For
mat Options

  • If you feel some symptoms, but are well enough to participate in treatment, you may ask for telehealth sessions and your provider will determine if this is appropriate for your situation.   
  • If you are too sick to participate in treatment, please reschedule your session.  There will be no cancellation fees applied. 

What We Ask of You

  • Please maintain 2 M distance from others at all times.
  • Please wait either for a call informing you that your clinician is ready before you enter the office or come into the office at your appointment time.
  • Please limit the people in the office to those that are required in the session (for example, no one to wait in the waiting room).
  • Wash/sanitize your hands on entering the office and after using a tissue or coughing or sneezing or touching your face.
  • Please limit contact with reception and speak to staff from behind the plexiglass barriers if you need to conduct business with reception. 
  • Cough or sneeze into your elbow.
  • You and your psychologist can decide if you feel you both need to wear masks in session. 

What We Are Doing to Keep This Office Safe For You

  • We are keeping the density of staff and clients low and staggering appointment times.
  • We will not be using handshakes to greet you at this time. 
  • Waiting areas shall not be occupied. 
  • Common space doors will remain open.
  • Staff will continue to bill remotely and send receipts electronically. 
  • Frequently touched items are wiped down at least twice a day.
  • Shared equipment is wiped down between every client.
  • Shared items and items made of fabric and soft materials have been removed if possible.

More Information

  • For more information see

Health or Safety Concerns About Our Offices?

  • Email Tanna at


Call to schedule an appointment 


​Toll Free: 1-877-727-7060